Frequently Asked Questions


What is the address for Quicken Loans Arena?

The mailing address for Quicken Loans Arena and the Cleveland Cavaliers is:

  • Cleveland Cavaliers
    1 Center Court
    Cleveland, Ohio 44115-4001

The mailing address for the Cleveland Monsters is:

  • Cleveland Monsters
    1 Center Ice
    Cleveland, Ohio 44115-4001

The mailing address for the Cleveland Gladiators is:

  • Cleveland Gladiators
    200 Touchdown Drive
    Cleveland, Ohio 44115-4001

How do I get to Quicken Loans Arena?

Located in downtown Cleveland, Quicken Loans Arena sits 1/4 mile from all major freeways. Click here to get detailed driving directions from your house to The Q.

Where can I park when attending a Quicken Loans Arena Event?

The Gateway East Garage and JACK. Casino Garage are two on-site garages that accommodate 3,300 cars and are connected to Quicken Loans Arena via covered walkways. In addition, more than 17,000 parking spaces are available within a five-to ten-minute walk to Quicken Loans Arena. Click here for more information on available parking for Q events

How can I get parking passes for Quicken Loans Arena events?

Parking passes for the Gateway East Garage can be purchased in advance at the Quicken Loans Arena Box Office, any of the 58 northern Ohio Discount Drug Mart locations, or by calling (888) 894-9424 or TDD (855) 416-0373. Parking passes are not available for individual Cavaliers games.


How can I purchase tickets for an event at Quicken Loans Arena?

Tickets can be purchased though these convenient ways:

What is Flash Seats? (And how do I redeem my tickets?)

Flash Seats® makes it easy for every fan to manage their tickets online to buy, sell or transfer tickets to another user. It’s an electronic paperless ticketing system that is simple, safe, and it is backed by the Cleveland Cavaliers, Cleveland Monsters and Quicken Loans Arena! Just a swipe of an electronic ID (credit card, driver’s license, etc.) at the gate and you can enter The Q with ease and convenience. For more information, visit and sign up for a Flash Seats® account.

What are the Box Office hours?

The Quicken Loans Arena Box Office hours vary depending on the season and whether it is an event date or not. For a schedule of box office hours, please click here. On event days, the box office is open until the end of intermission.

What if the event/show is postponed?

In the event of an event or show being postponed, all ticketholders may use their original tickets for admittance to the rescheduled date. If customers are unable to attend the rescheduled date they may request a refund on their ticket purchase. For more information, please call our Quicken Loans Arena Event Information line at (216) 420-2200.

All refund requests must be handled in person at the Quicken Loans Arena box office or by mail. Refund requests must be received by Quicken Loans Arena before the day of the rescheduled show. Any refund request received after the rescheduled date will not be accepted.

Refunds will be issued in the same manner in which the original ticket order was placed. Credit card orders will be refunded to the credit card used to make the original purchase.

How can I cancel my ticket order?

There are no cancellations, refunds or exchanges on ticket purchases. All sales are final. You can, however, sell your tickets via Quicken Loans Arena’s electronic ticketing service, Flash Seats®. For more information on Flash Seats® please visit

How can I change the delivery method of my tickets?

To change the method on how to receive your tickets, contact the outlet through which your tickets were purchased. If you purchased tickets on,,, or, call the our Quicken Loans Arena Event Information line at (216) 420-2200.

Does my child need a ticket?

Children under the age of two do not require a ticket for a Quicken Loans Arena event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the arena.

Where can I find information on disability seating?

Quicken Loans Arena Event Information and Disability Seating and Service Information is available here. You can purchase tickets for disability seating online or by visiting the Quicken Loans Arena Box Office. You can also call our Quicken Loans Arena Event Information line at (216) 420-2200 for more information. Remember to be specific in explaining your needs to allow a representative to provide you with the appropriate accommodations.

Where are my seats located?

You can visit the Quicken Loans Arena seating chart page by clicking here. Or if you would like to see the arena view from your seat for a Cavaliers game, launch the Cavs Interactive Seat Viewer.

How can I get backstage passes to a show?

Quicken Loans Arena does not issue backstage passes for shows and events.


What dining options does Quicken Loans Arena offer?

The Q has a variety of excellent on-site restaurants as well as several food and beverage options available at the Aramark concession stands on the concourses. Click here for more details on these dining options.

Can I bring food into Quicken Loans Arena?

Outside food and beverages are not permitted in Quicken Loans Arena. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.)

For guests with special dietary needs what dining options are available?

The HEALTHY FOR LIFE concession stand located in the main concourse offers items that are nut free, gluten free, vegetarian, low sugar, MSG free, all natural, whole grain and organic to name a few. For more information on HEALTHY FOR LIFE click here or call (216) 420-2600.


What should I know about security at The Q?

At Quicken Loans Arena, creating a safe and secure environment for all guests and employees is a high priority. The arena has trained guest service representatives and security personnel on site at every event. Click here to learn what you are permitted to carry into Quicken Loans Arena as well as other important policies.

How do I learn about employment opportunities available with Quicken Loans Arena, the Cleveland Cavaliers, the Cleveland Monsters and their family of companies?

To check out all of the full-time positions, part-time positions and internships available with the Cleveland Cavaliers, the Cleveland Monsters, the Cleveland Gladiators, Quicken Loans Arena, Flash Seats, Veritix, Fathead, or JACK Cleveland Casino, click here.

When is my favorite band/act coming to The Q?

All confirmed concerts/events are listed on the Quicken Loans Arena event calendar. To be one of the first to know about upcoming events as soon as they are announced, sign up to become a Q Insider here. As a Q Insider, you will receive exclusive membership benefits such as presales, merchandise offers, etc.

How can I put a personal announcement on the Humongotron during an event at Quicken Loans Arena?

The Cavaliers provide in-game announcements displayed on the in-arena corner boards during halftime for a $25 donation. Proceeds will go to the Cavaliers Community Foundation and requests must be submitted Monday-Friday, at least 72 hours before tipoff. Please click HERE to submit your announcement request.

The Monsters and Gladiators provide in-game announcements (i.e. birthdays or anniversaries) displayed on the Humongotron during first intermission for a $20 donation. Proceeds will go to the Monsters and Gladiators charities. Contact the Monsters and Gladiators front office at 216-420-0000 within 72 hours in advance of your request to speak to a representative.

For non-Cavaliers, Monsters or Gladiators events, Quicken Loans Arena is not responsible for handling personal announcements. If you have a request, please submit an e-mail to [email protected] Announcements and it will be forwarded to the event promoter. Quicken Loans Arena does not guarantee a response from the promoter.