Know Before the Show: Donny & Marie

Dec 16, 2013

Your Fan Guide to Ensuring a Safe, Fun and Memorable Time at The Q

​Donny & Marie Christmas in Cleveland
Monday, December 16th at 7:30 PM

​We know you're getting excited for Donny and Marie Christmas in Cleveland! To make sure that you have a great time at The Q, please read the important information below:

If this is the first time your tickets have been delivered through Flash Seats, The Q’s electronic ticketing system, it’s very easy to use! This online tutorial will guide you through everything you need to know, from registering an account to entering the arena:

Important Note: Before coming down to The Q for the show, please make sure you have registered an electronic form of ID (drivers license or credit card) that will serve as your method of entry to Quicken Loans Arena.

The Flash Seats ® mobile app is now available! This FREE app allows you to enter The Q using a mobile barcode, get your tickets for must-see upcoming events and easily manage your account – all from your phone! Visit the Apple iTunes Store or Droid Play Store for more information and to download.

Doors for Donny and Marie will open at approximately 6:30 p.m. The Quicken Loans Arena box office, located in the Arcade Entrance, will open at 9:30 a.m. on Monday for those who may have questions about their tickets.

Professional cameras will not be permitted. Cameras will be inspected at designated turnstiles and must be 35mm or less, disposable or digital with a lens no more than 6 inches in length and 4 inches in width (anything greater than this is considered professional equipment and is not permitted inside The Q)

Be sure to follow @TheQArena and tweet us using #DonnyMarieTour during the show! Email your favorite photos from the night to [email protected] and we might include them in our official Facebook album!

FOODIE FEATURE – SAVORFULL: There are now MORE tasty options for fans with restricted diets or for those looking for healthy food choices when attending events at Quicken Loans Arena. The Q has teamed up with Savorfull to bring a new line of nutritious and delicious, allergen-friendly selections to fans and suite holders as part of the arena's Just 4 U menu. Be sure to visit Just 4 U outside of section 116 on The Q's main concourse.

To get a full "taste" of what we have to offer, Click Here.


  • ​No video recorders, audio recorders, iPads or other similar electronic devices are permitted for this show
  • ​No messages on any garment with explicit language, profanity or derogatory characterization directed toward any person. Determination of appropriate messaging is at sole discretion of The Q
  • No laser pointers or whistles
  • ​No backpacks, large bags, or sealed packages of any kind
  • ​No bottles, cans or coolers
  • No outside food or beverages. Exceptions are made for medical reasons, baby food and reasonable children's snacks (crackers, raisins, juice boxes, etc.)
  • ​In accordance with the Ohio's "concealed carry" law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of Quicken Loans Arena.

Thanks for your cooperation and have a GREAT time at the show!