Frequently Asked Questions

Who do I contact for information on Quicken Loans Arena Girl Scouts events?

Jessica Vella
Group Event Specialist
Phone: 216-420-2402
Email: JVella@cavs.com
Fax: (216) 420-2329
Address: 1 Center Court, Cleveland, OH 44115

What is the age level requirement to enter Quicken Loans Arena?

Everyone two years of age or older is required to have a ticket to enter Quicken Loans Arena for an event. Children under the age of two, accompanied by an adult may enter without a ticket.

How do I get Girl Scout patches for Quicken Loans Arena events?

Girl Scout patches are mailed with tickets to address on order form. One patch for every ticket ordered will be mailed. For ticket orders that are held at the Quicken Loans Arena box office, patches will be held with the tickets. If you have not received your patches within two weeks following an event, please contact Jessica Vella at  216-420-2402 or e-mail JVella@cavs.com. No additional patches will be available for Girl Scouts not attending a performance. Lost patches cannot be replaced. Please be aware that some events, such as Cavaliers basketball, do not include patches. If patches are available for an event, that information is included on the order form or website.

How can I be notified of upcoming Girl Scout events at Quicken Loans Arena?

Please visit www.theqarena.com/groups/girlscouts to register for future Girl Scout Event Information

How is pricing determined?

Pricing for each event is set by the promoter of the show. Pricing may vary within each event based on seating location and date of show.

How is seating determined?

All Girl Scout orders are placed based on the date of full payment. Orders are placed in the best available location within price level. Girl Scout offers are generally announced prior to the public on-sale. To get the best seats, place your order prior to the public on-sale. Special requests for handicap/wheelchair needs should be noted at the time of order.

What if I need additional tickets, after I have placed my order?

Additional tickets are available until the order deadline, or as available. Additional ticket locations cannot be guaranteed to be with original order. Every effort will be made to place additional orders near the original order.

Exchange/Returns/Refunds?

All sales are final. Tickets are non-returnable, non-refundable and non-exchangeable.

Can I use coupons?

Coupons can only be used as stated on the coupon, generally at the Quicken Loans Arena Box Office. Coupon offers may not be combined with Girl Scouts orders placed through Quicken Loans Arena Group Sales.

Friends and Family?

Girl Scouts may utilize their pricing offer for their family and friends.

Can my troop be seated next to another troop?

The only way to guarantee that your seats are next to another troop order is to place the order together at the same time.

How can I place my order?

Orders may be received by mail, fax or online only.

Mail: Quicken Loans Arena, Attn: Jessica Vella, 1 Center Court, Cleveland, Ohio 44115
Fax: (216) 420-2329
Online: Link is listed on promotional flyer/order form.

I’ve ordered tickets, when will I receive them?

Orders placed within 10 days of the event date will not be mailed. These orders can be picked up at the Quicken Loans Arena Box Office, during normal box office hours or on the event date prior to show time. All other orders will be mailed to the name/address on the order form.

My tickets were mailed, but they are lost or not received?

Lost/not-received tickets can be replaced on the day of event only. To request a re-print, call Jessica Vella at  216-420-2402 or e-mail JVella@cavs.com with the complete order information. You must know the exact section/row/seat that is lost to re-print individual tickets within a group. Otherwise, the entire order must be re-printed. Requests for re-prints will only be accepted on the day of event. Please make every effort to find lost tickets. Often, tickets that you believe should have arrived in the mail by now, do eventually arrive prior to your event date.

I want tickets for another performance date, other than those listed as Girl Scout Nights. Can I order those through Group Sales, and can I get patches?

Yes. Please state at time of order that you are ordering for Girl Scouts.

Join our mailing/emailing list. Simply visit: www.theqarena.com/groups/girlscouts. As soon as an event is announced, information will be sent directly to the people on the mailing list. Please note, you must be at least 18 years old to sign up.

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