Frequently Asked Questions

Check out the Fan Guide to Quicken Loans Arena!
Let this A to Z guide be a useful resource to learn the ABC's about The Q, the Cavaliers and much more!
Click Here to View the Fan Guide

How can I purchase tickets for an event at Quicken Loans Arena?
You can purchase your tickets by one of the following four convenient ways:

Purchase your tickets online by browsing for your event on our event listing page.

Call toll free to order your tickets at 1-888-894-9424.

Visit the Quicken Loans Arena Box Office.

At one of Discount Drug Mart's 58 northern Ohio locations

Where can I find information on disability seating?
Quicken Loans Arena Event Information and Disability Seating & Service Information: (216) 420-2200 or toll free at (800) 332-2287.

Where are my seats located?
You can visit our seating chart page by clicking here. Or if you would like to see your view from your seat for a Cavaliers game, launch our Cavs Interactive Seat Viewer.

When is my favorite band/act coming to The Q?
If it is not listed on our event calendar, we do not have information available to the public at this time. Sign up to become a Q Insider and get Quicken Loans Arena event information as soon as it is released!

Where can I park when attending a Quicken Loans Arena Event?
The Gateway North and East garages are two on-site garages that accommodate 3,300 cars and are connected to Quicken Loans Arena via covered walkways. In addition, more than 17,000 parking spaces are available within a five- to ten-minute walk to Quicken Loans Arena. Click here for more information on available parking for Q events.

What employment opportunities are available with the Cavaliers Operating Company, LLC?
To check out all of the full-time positions, part-time positions, and internships that are available with the Cleveland Cavaliers, the Lake Erie Monsters, Quicken Loans Arena, Flash Seats, Veritix, or Fathead, please visit our page on TeamworkOnline.com.

What are the Box Office hours?
The box office hours vary depending on the season and whether it is an event date or not. For a detailed list of box office hours, please click here.

What is the address for Quicken Loans Arena?
The mailing address for Quicken Loans Arena, and the Cleveland Cavaliers is:
Cavaliers Operating Company, LLC
One Center Court
Cleveland, Ohio 44115-4001

How can I get backstage passes to a show?
Quicken Loans Arena does not issue backstage passes.

Does my child need a ticket?
Children under the age of two do not require a ticket for a Quicken Loans Arena event. However, they cannot occupy a seat, they must remain on a ticket holder's lap.

Can I bring food into Quicken Loans Arena?
Outside food and beverages are not permitted in Quicken Loans Arena. However, Quicken Loans Arena concession stands offer a variety of foods, including kosher food. There are two on-site restaurants, Quaker Steak & Lube and Bridges at The Q. People with medical dietary needs should contact Event Information at (216) 420-2200.

How do I get to Quicken Loans Arena?
Located in downtown Cleveland, Quicken Loans Arena sits 1/4 mile from all major freeways. Click here to get detailed driving directions from your house to The Q.

What dining options does Quicken Loans Arena offer?
The Q has two restaurants as well as a variety of tasty treats available at the Aramark concession stands on the concourse. Click here for more details on these dining options.

What should I know about security at The Q?
Creating a safe and secure environment for all of our guests and employees is a high priority at Quicken Loans Arena. Click here to view what you are permitted to carry into Quicken Loans Arena as well as other important policies.

Still can't find what you are looking for? Call Event Information at (216) 420-2200 or toll free at (800) 332-2287 or contact us here.