Guest Services

Every Guest, Every Time

Here at The Q, we make the DIFF by “WOW-ing” every guest, every fan, every business associate, every client – EVERYONE – who walks through our doors. It’s the friendly faces and warm welcomes to make you feel right at home. It’s making sure you can kick back and enjoy the show, from tip-off until the final encore. It’s service excellence, the kind that goes above and beyond your expectations, that we pride ourselves on at Quicken Loans Arena.

On behalf of our entire Guest Services team, we look forward to seeing you soon at The Q!

Guest Service Representatives

Quicken Loans Arena’s Guest Services Representatives (GSRs) are dedicated to providing excellent service that comes with a warm welcome and friendly smile each time you visit. Our GSRs can be identified by their bright colored jackets or shirts, their helpful attitudes and their knowledge about how to make your visit to Quicken Loans Arena the very best it can be.

Guest Relations Desks

For your convenience, there are two Guest Relations Desks in The Q located behind Section 100 on the Main Concourse and behind Section 200 on the Upper Concourse. Staffed for every event, Guest Services Representatives can answer questions, give you helpful information and provide special services.

Satisfied Guests

“I’m writing to let you all know how nice your arena is!! I attended the John Legend and Sade concert and had a great time. All the people working the concert were helpful & nice – the security, the event staff and everyone else! I’m originally from Detroit, Michigan and have been to Cleveland many times and always have a good time. Thank you and good luck! I’ll be back in Cleveland, Ohio again soon!”

“I wanted to take this time to really thank the staff at The Q. I purchased tickets for Keith Urban concert as a gift for my teenage daughter. Unbeknownst at the time I purchased the tickets, I was to have total hip replacement surgery four weeks prior to the concert. They not only moved us to accessible seating, but all through the concert asked if I was comfortable. During a time when most consumers have given up on getting mediocre customer service, we had the privilege of experiencing great customer service. I want to thank them for making this such a wonderful, comfortable night with my daughter. Please tell your staff to keep up the fantastic jobs they are doing. My family and I really appreciated their help and their sincere efforts on making it a safe and enjoyable night for us.”

“I would like to compliment the staff at The Q on Jan. 17. I take care of a developmentally disabled girl who is in a wheelchair. We attended the 1 p.m. Disney on Ice show. From the police outside who told me where to park, to the ticket-takers at the Flash Seats area to the gentleman who was outside our section, they were all EXCEPTIONAL! One woman escorted us to our section. It was a pleasure to go and attend the show! We will be back in the future!”

“After leaving the Get Motivated seminar at The Q, I realized that I forgot my glasses at my seat. I called The Q and was connected to Barbara. After describing where I was sitting (roughly!), Barbara responded that she would attempt to have someone locate the glasses and provided me a number where I could contact her directly in 15 minutes. When I called back, she reported that they had located the glasses and she had them in her possession. I wanted to thank Barbara for all her help, she saved me a lot of time and money in not having to buy new glasses! Thanks for the great service!”